The Community Manager replies to Facebook and Instagram DMs and public comments using your own product catalog and knowledge base. Anything it isn't sure about goes straight to the right teammate.
Product questions, prices, variants, stock and links — on Facebook and Instagram.
Answers come from your Shopify and Tampl products and articles, plus a knowledge base you curate.
Start with drafts your team approves. Switch a channel to auto-reply once you trust it.
Complaints, refunds, order questions or "I want a human" go to the assigned teammate.
Spam and toxic comments are hidden before they spread.
Drafts appear right where your team already replies — nothing new to learn.
Shopify or Tampl products and articles, plus your own FAQ.
Off, suggest or auto — for DMs and comments separately.
Approve drafts in the inbox; tricky threads come to you.
Every agent shares what it learns with the rest of the team.
The AI Growth Team is in early access. Book a demo to be among the first.